FULLY UNDERSTAND AND FULFILL NEEDS OF INTERNAL AND EXTERNAL CUSTOMERS
DO NOT TOLERATE MEDIOCRITY. STRETCH, EXCEL AND EXCEED
DISPLAY ATTENTION TO QUALITY EVERY SINGLE DAY, FROM THE VERY TOP DOWN, AND FROM THE BOTTOM UP
REMEMBER AND TEACH THAT SMALL THING LEAD TO PERFECTION, BUT PERFECTION IS NOT A SMALL THING
STRIKE A BALANCE BETWEEN PEOPLE AND TASK ORIENTATION
EMPOWER AND DELEGATE, BUT DON’T OVER DELEGATE
WHILE WE ARE BONDED BY SHARED VALUES WE MUST ENCOURAGE AND RESPECT RICH DIVERSITY IN SKILLS, EXPERIENCES, KNOWLEDGE, TALENTS AND PERSONAL STYLES
SUCCESS COMES MORE FROM EXPLOITING STRENGTHS THAN FROM OVERCOMING WEAKNESSES